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What Is The Difference Between Turnaround Time And Shipping Time?

A lot of our customers are confused when it comes to figuring out the difference between Turnaround Time and Shipping Time, so we thought we'd try to clear it up with a visual representation.

Turnaround Time

This is the time that it takes for us to create your product from the moment you submit your order. Our standard turnaround is 1-3 business days for most orders. Larger orders may require more production time. If you order a proof, this turnaround begins when you approve the proof.. You have the option of guaranteeing and speeding this process up by ordering a RUSH UPGRADE.

Rush Turnaround Pricing:
STANDARD: Usually ships in 1-3 business days ($0.00)
RUSH: Ships in 1 business days (+125%)
RUSH: Ships in 2 business days (+65%)
RUSH: Ships in 3 business days (+50%)

For instance, if I ordered 50 1" round buttons ($12.00), and added 3 Day Rush (50% of my product cost, $6.00), my buttons would cost 18.00 and it would go in the mail 3 days from when I ordered, like shown in the calendar below:

Custom Buttons, Promotional Products, Rush Turnaround

Shipping Time

This is the time that it takes for UPS to take your custom products from US to YOU. This is the second way you can control the speed of receiving your order. Choose faster shipping to get your products even quicker.


If you order 2 day RUSH turnaround, and overnight shipping, you'll have your order within 3 business days. As seen in the calendar below:

Custom Buttons, Promotional Products, Rush Turnaround


Remember, we are open Monday-Thursday 8AM-8PM EST and Friday 8AM-4:30PM, and we're closed on the weekends, so weekend orders or requests may be processed on the following Monday.

If your order is placed before 11AM EST, the first production day is that day. Orders placed AFTER 11AM EST will be processed on the following business day.

If you need something even faster than advertised, call us and we'll gladly listen to your needs and try to work something out!

PureButtons does not guarantee ship times. Delays by the mail carrier due to poor weather, accident, mis-routing, holidays, or weekends are a possibility. PureButtons offers these examples as a general rule but is not responsible for delays in production due to slow customer response, incorrect artwork, or other issues that may result in a production delay.

Back to FAQ: Turnaround & Shipping