Refunds due to User error will not be issued. This includes, but is not limited to: typographical errors, incorrect file submission in accordance with our specifications, duplicate orders, misunderstandings of turnaround time stated on our Turnaround or FAQ page, slight color variances within four color (CMYK) industry standards for pleasing color, disregard for cutting and folding tolerances within stated limits, undeliverable packages/3rd delivery attempts, orders returned without a return merchandise authorization, blank submissions, borders incorrect image orientation, crop marks, hard to read text and images, missing logos, miniature images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated safe zone, and pixelated files. No returns accepted.
We will replace damaged or faulty product within 30 days of delivery. If your order arrives damaged:
1) E-mail firstname.lastname@example.org with your order number and a photo of the issue.
2) Once we confirm the cause of the error is in our production or shipping methods, we will promptly replace the damaged or faulty product.
You can cancel your order at any time BEFORE we print your design. HOWEVER please note that this could be within moments after ordering. Ordering Help & Proof gives you more time to consider your design before printing. If you have decided to cancel your order before approving the proof this gives you more time to let us know. Please do not place an order with us until you are sure you want what you're ordering.
After we have printed your design, a refund is no longer an option.
Effective Date: September 13th, 2018