Pure Buttons headquarters is located at 2991 Interstate Parkway, Brunswick OH 44212.
If you are located in Ohio, you will get a free "local pickup" option when choosing shipping.
Our regular business hours are Monday-Friday 8AM-4:30PM but We now offer 24/7 local order pickup with our new outdoor pickup system.
When you arrive at our facility you will see signage and the pickup boxes on the west side of our building. The first two parking spaces are reserved for customers.
You will need to know the pickup box number assigned to you by customer service. You can find this in the e-mail sent to you when your order is ready for pickup, or in the shipping status on your order details page within My Account > Order History.
24/7 Order Pickup Instructions
1. Wake up the box by pressing the power button. Wait for the light.
2. Enter the last 4 digits of the phone number associated with the order.
3. Open the lid and retrieve your order!
Not Sure Which Box?
If you are unsure which box to use, check your e-mail for a message from customer service.
OR within my account go to Order History > Details. Here you'll find the box number in place of the tracking number on your order.
If you cannot access either of these, the simplest option is to just try the last 4 digits of your phone number in all of the boxes.
Please call 800-710-2030 during business hours to speak with customer service if you still need help. Someone can meet with you to retrieve your order.
If you are concerned about accessibility, please call 800-710-2030 and we will happily retrieve your order and bring it to your vehicle during regular business hours Monday-Friday 8AM-4:30PM.
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