Refunds due to customer errors will not be issued. This includes, but is not limited to: typos, incorrect file submission in accordance with our specifications, duplicate orders, misunderstandings of turnaround time stated on our Turnaround or FAQ page, slight color variances within four color (CMYK) industry standards for pleasing color, disregard for cutting and folding tolerances within stated limits on the website, undeliverable packages/3rd delivery attempts and orders returned without an RMA. Other errors that customers are responsible for include blank submissions, borders incorrect image orientation, crop marks, hard to read text and images, missing logos, mini images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated safe zone and pixelated files. No returns accepted. We will replace damaged or faulty product within 30 days of delivery.
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