Frequently Asked Questions

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Artwork & Templates Customizer Tool Our Products Turnaround & Shipping Orders & Returns Amazon Pay Payment, Prices & Upgrades Customer Service Gift Cards Copyright / Trademark

Artwork & Templates

Artwork Requirements Can I Order Without Artwork? Is There a Limit to the Amount of Designs I Can Have per Order? How Many Colors Can I Have on My Button Order? Will Colors Match on Different Products? What Is “Rim Text” & Why Might I Want That on My Custom Button? What File Types and Versions Do You Accept? Sending Updated Artwork How Do You Achieve a True Rich Black Print? Does My Artwork Have to Be on Your Template? How Do I Use the Templates? Do You Offer Digital Proofs / Mock Ups? Custom Button Packs Templates Can You Guys Design My Buttons? Can I Split a Quantity With Multiple Designs and/or Finishes? Are There Templates for Custom Diecut Button Packs? How Do I Share My Custom Product Design?

Customizer Tool

Customizer Tool Tutorial Series CMYK vs RGB Artwork in PureButtons.com Customizer Tool Can I Try the Art Tool Without Ordering? Font Sizes in the Customizer Tool Customizer Art Tool Terms and Conditions and Notes

Our Products

What Do the Backs of Your Products Look Like? Do You Offer Sample Packs? How Are Your Prices So Cheap Yet Your Quality Is So High? What Is the Difference Between Fridge Magnets and Clothing Magnets? Button Pack Dimensions Button Pack Bagging Printable Product Size Reference Sheet Product Size Comparison Product Sizes in Millimeters Soft Touch Matte Finish Rainbow Gloss Finish Metallic Acetate Finish Kraft 100% Recycled Packaging Hemp Packaging California Residents: Prop 65 Warning

Turnaround & Shipping

⚠️ Production & Shipping Delay Notice What Is The Difference Between Turnaround Time and Shipping Time? Free Shipping Can I Rush My Order? Tracking Number Not Working? International Shipments - Important Notice UPS / USPS Lost Order or Missing Delivery? Ground Shipping Time USPS Shipping Options Returned Packages Carbon Neutral Shipping Local Customer Pickup Registering Tax Exempt Status

Orders & Returns

Return Policy How Do I Place a Reorder? How Do I Use a Coupon? Can I Cancel My Order? Do You Offer Bulk Discounts?

Amazon Pay

Amazon Pay Overview How Do I Use Amazon Pay With My Existing Pure Buttons Account? Can I Use Amazon Pay in the Standard Checkout Process? Do PureButtons.com Orders Qualify for Amazon Prime? Do Amazon.com Promotions, Coupons, or Sales Apply to Amazon Pay Purchases?

Payment, Prices & Upgrades

Do You Offer Price Matching? What Type of Payment Do You Accept? Does Pure Buttons Offer Financing Options?

Customer Service

How Do I Chat Live With Customer Support?

Gift Cards

What Is a Pure Buttons Gift Card? Gift Card Terms & Conditions What Does the Recipient Receive When I Send an Egift Card? Where Can You Send a Pure Buttons Gift Card? How to Check My Gift Card Balance? How to Redeem My Gift Card? Gift Card Return Policy / Cancellation Policy Are There Any Fees Associated With the Gift Card? Is There a Limit to the Number of Gift Cards I Can Redeem at Once? Can I Use a Discount / Coupon Code When Buying a Gift Card? Can I Use a Discount / Coupon Code on an Order Paid for With a Gift Card? Can I Add Value to an Existing Gift Card? Can I Save Gift Cards to My Account for Later Use? How Do I Get a Refund on a Returnable Order Purchased With a Gift Card? Pure Buttons Store Credit Do Gift Cards Expire? Lost or Stolen Gift Cards? Access Gift Card Information Missing eGift Card Email? Can I Send Multiple Gift Cards to Different Addresses? Can I Send Some Products to Myself and a Gift Card to a Separate Address?

Copyright / Trademark

Is Pure Buttons a Licensed Greek Vendor?

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